The unique things focused on attracting the interest of the millennial generation are common topics during service meetings and conferences. Just the past few years have seen the introduction of robotic desk clerks and porters to the world’s hospitality industry! It’s all part of an objective to deliver excellent customer service through plans and techniques that motivate recommendations and returns from every visitor.
Owners and managers of small hotels face a variety of challenges to respond to the competition from large chains. Free Wi-Fi, 400-count linen, and multichannel flat-screen color TVs are no longer regarded as perks. Young travelers, Baby Boomers, and the senior citizens beyond that group feel they should be provided at no additional cost. A hotel management system helps meet the myriad of expectations successfully when it is combined with your expertise, patience, and a plan.
1.Save time. Make a list of daily, weekly, and monthly tasks. Note what time they are done and who does them. Like many independent business owners, you’ll probably be jotting your own name quite a bit. A software program that analyzes the detailed information is programmed to consolidate and arrange the workload. Staff (including you!) has the ability to complete most, if not all, reports speedily. Helpful hints on tasks to include are:
- Taking reservations
- Room assignments
- Calendaring dates
- Check-in and check-out
- Guest information like names, phone numbers, and credit card information.
2.Increase occupancy. All-in-one hotel management systems that are designed for small, independently owned hotels boost occupancy in several ways. Guests can make reservations at their convenience with a secure online connection. One click. That’s it. Millennials prefer to process their requests quickly. Customers who prefer to book their room by calling the desk and speaking with a live representative still have that option – but you’ll see it happening less and less. Customers also prioritize their busy schedules and the more user-friendly your program is, the better they’ll like it.
3.Build customer loyalty by letting customers know they’re important. Use some of the time you save to meet and greet customers. Returning clientele appreciate being acknowledged by name. Follow up on comments posted on Facebook, Yelp, and other social media review sites. One negative comment with no rebuttal or apology can redirect a potential guest to another hotel site.
4.Maximize the Property Management System (PMS)
PMS with cloud storage is easy to maintain because the vendor takes care of technical details like data security, software updates, and maintenance. Access reports from your home or office computer or any other device with Internet capability from any location in the world with Internet access. Authorization keeps data secure.
Confirm the hotel management system you choose to use is programmed to synchronize data between departments. It avoids cumbersome build up of outdated hotel and guest information. Hotel staff can save time by reviewing and updating data on a mobile device instead of having to return to the centralized computer in the reception area to process changes. Walk away from the desk now and then knowing that you can pull up a file, check on a delivery, or verify the schedule from your Smartphone. Review the objective and list of tasks to verify the software system being considered will accomplish your objectives.